I had one of the worst software/electronics experiences of my life yesterday. That’s saying a lot considering I have been working with software for the past 25 years. I was so frustrated I nearly threw my Sony Playstation out the window. I mean comm’on guys, you’re a major company, this is really not that hard.
You may have heard about the hacking of Sony’s Playstation site in the news. They took their “Playstation Network” off line to fix the problem. They have since brought it back online. Since I have been on vacation this hadn’t been much of an issue for me, but last night I wanted to stream something from Netflix. Here’s how it went down…
· Fired up the Playstation and the main menu came up fine
· Navigated to Netflix and launched the application
· I’m prompted for my Playstation Network password (this is pain in the ass to enter in their interface)
· Enter the password
· Error message telling my password is incorrect
· Enter the password again
· Prompted that I need to navigate to the Playstation network “Sign In” page
· Attempt to quit Netflix
· Prompted that I cannot exit from here
· Attempt to quit using “Playstation Button”
· Allowed to quit to the main menu
· Navigate to Playstation Network “Sign In” page
· Enter my password again
· Prompted that “An error has occurred”
· Return to the Sign In page
· Enter my password again
· Prompted that “An error has occurred”
· Navigate back to the Netflix application (in hopes that I could just get past the Playstation sign in and still use Netflix)
· Pass through the Playstation sign in page. (I can see Netflix loading in background)
· Get to the Netflix main page
· Prompted that I cannot use Netflix without first signing on to Playstation Network
· Turn off Playstation
· Turn Playstation back on
· Navigate to Playstation Network Sign In page
· Enter my password
· Prompted that my password is no longer valid, that email instructions have been sent to me on how to renew my password, and that I will need to renew my password using my computer
· I go into the other room and pull out my laptop and boot it up
· Go to my email client, there is no email
· Return to the Playstation and attempt to sign on again
· I’m again prompted to change my password with my computer
· I return to my computer and now I do have an email with a link for changing my password
· I follow the link and get a page informing me that the system is down for maintenance
· I checked periodically for the rest of the night and it was always down
So, I’m pretty much dead in the water. Thanks Sony. I’m going to remember this.
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